Order Cancellation Policy:
Our order cancellation policy stipulates that customers have a 24-hour window from the time of order placement during which they may cancel their order without incurring any penalties. However, once this 24-hour period has elapsed, the order cannot be canceled, and the customer will be responsible for the full amount of the order. Therefore, we advise customers to act within this 24-hour window if they wish to cancel their order.
Pro Wiki Creation will continue to deliver quality services to the consumers, and in the event of a severe problem or dissatisfaction, they may request a refund under the terms and circumstances listed below. For our clients, we have created an appropriate money return policy, which is detailed below. Before submitting a claim, please read our money return policy. The following are the policy’s key points:
Please Note: The subject could have excellent information, top-notch existence, and a high-quality article prepared. Still, if it does not have significant media coverage from independent and reliable sources, then the page is at a high risk of deletion as per the algorithm of Wikipedia which gets updated on a weekly basis. Therefore, if we need additional citations, posts, or media coverage, we will let you know and make sure it doesn't get deleted, and if this scenario shows up you can easily publish additional journal articles for an additional cost or news coverages.
If the clients notability will be not enough to meet the criteria of Wikipedia the assigned team will inform him/her. There will be 2 scenarios either they can get some articles published by their own or they can ask us to do it for them for an additional cost.
If in case the clients denied to do any of these mentioned scenario and push us to do what they pay for, in that case we will still help them by publishing their profile but if the profile will be deleted because of notability "Pro Wiki Creation" won't be responsible for that because as we already informed, and no refunds will be initiated.
IMPORTANT POINTS TO NOTE:
REFUND CLAIM METHOD:
In the event of a refund request or a disagreement over a double charge, the client must contact our customer service staff promptly so that we may take the required steps. The claim must be submitted within three weeks of the document being delivered to you. We strongly prevent our clients from involving any other parties, such as their credit card company, or the police.
The refund period is the amount of time you have to file a refund claim. Three weeks is the return period. The refund term begins on the day of the client’s purchase deadline and ends three weeks later on the final day of the subsequent three weeks. Any claim submitted after the reimbursement period has expired will be rejected.
REFUND PROCEEDING AND FINALIZATION TIME PERIOD:
The QAD will investigate the order and give reports to authorise in a minimum of 48 hours and once the case is process the refund will take 40-60 working days to reflect in the clients account or card. Clients are asked to be patient and allow the teams to complete their task. The money will be paid within the following 40-60 working days once the refund has been accepted.
Refunds are only given if all of the aforementioned terms and conditions are met and the case is approved by the Quality Assurance Department. 50-70% percent of the money paid is refunded in full. The transaction cost paid to the payment Gateway Company, plus service costs, are deducted at 30-50%.
LATE ORDERS – THE ORDER WAS GIVEN PAST THE DEADLINE:
Our first objective is to provide the delivery on time. We make certain that the work is delivered to the client by the deadline. However, there is a chance that there may be a malfunction and that delivery will be delayed once in a blue moon. If you’re having trouble with late deliveries, contact our customer service staff to talk about it. There is always a legitimate cause for a delay in order submission, but when the cause isn’t legitimate, we don’t hesitate to offer a refund. If your deadline has past and the Pro Wiki Creation has been of no value to you, we will offer you a full refund or shop credit. Please keep in mind that this should be relevant to the deadline you choose when making an order.
NON-DELIVERY – IN CASE THE CLIENT DID NOT RECEIVE THE COMPLETED PROJECT:
Although this is a rare occurrence, if the client has not received the finished purchase and the customer care staff has also failed to reply for two full business days, the client may request a full refund or store credit.